Conclusions
Becoming a truly consumer-centric organization in the healthcare industry is no easy feat. It requires hard work, and progress can often seem to be in the hands of unpredictable and ever-changing government policy. But the rewards of making these shifts are well worth the struggle, bettering the healthcare industry for patients, physicians, governments and other stakeholders.
In a world where healthcare organizations have made the five shifts, consumers would not only have a voice similar to what they experience in other industries, but also, the ability to manage their lives in a way that keeps them healthy and out of the hospital.
